Support

We answer email during business hours, Monday to Friday. Every subscription gets priority handling.

General & technical support: [email protected]
Privacy & data requests: [email protected]
Access, correction, erasure, portability and objection requests. We respond within one month, as the GDPR requires.
Billing: [email protected]
Invoices, VAT IDs and plan changes are self-service in your dashboard under Billing.
Security reports: [email protected]
Please report suspected vulnerabilities privately and give us a reasonable window to fix them before disclosure. We will not pursue good-faith researchers.

Service status

We do not yet publish a public status page. During an incident affecting ordering or payments we notify affected venues by email and in the dashboard. If the platform looks down to you, email [email protected] — it reaches an on-call person faster than waiting for a banner.

Note that our Terms of Service do not include a contractual uptime guarantee or service credits. If you need a committed SLA, contact us about an enterprise agreement.

Guests at a table

If something went wrong with an order or a payment at a restaurant, speak to the venue first — they hold the order and can refund it. Your contract for the food and drink is with them, not with us. For questions about the data we hold on you, use the privacy address above or read the Privacy Policy.